[Last updated: PLACEHOLDER]
Introduction
Bold Rays (“we”, “us”, “our”) is a web development agency based in Pakistan, serving clients in Pakistan and internationally. This Privacy Policy explains what information we collect when you visit our website or contact us, how we use it, and the rights you have over your data.
By using this website or contacting us, you agree to the practices described in this policy.
Information We Collect
We collect information in the following ways:
Contact form data: When you fill in our contact form or email us, we collect the details you provide — such as your name, email address, phone number, website URL, and the contents of your message. We use this solely to respond to your enquiry and discuss potential projects.
Analytics: We may use analytics tools to understand how visitors use our website. These tools typically collect anonymised information such as pages visited, time spent on the site, device type, and general geographic location. This helps us improve the site experience.
Cookies: Our website may use cookies — small text files stored on your device — to keep the site working smoothly, remember your preferences, and gather the analytics described above. You can control or disable cookies through your browser settings; disabling them may affect how some parts of the site function.
How We Use Your Information
We use the information we collect to:
- Respond to your enquiries and provide quotes or consultations
- Deliver and manage the services you request from us
- Improve our website, services, and content
- Send occasional updates about our services (only if you have opted in; you can unsubscribe at any time)
- Comply with legal obligations
We do not sell, rent, or trade your personal information.
Sharing of Information
We only share your information in these limited circumstances:
- Service providers: With trusted third parties who help us operate our business — for example, hosting providers, email services, or analytics tools — under agreements that require them to protect your data.
- Legal requirements: When required to do so by law, or to protect our rights, property, or safety, or that of our clients.
- With your consent: When you have explicitly agreed to the sharing.
Data Retention
We keep your personal information only as long as necessary for the purposes described in this policy. Contact-form enquiries are typically retained for up to 24 months unless you become a client, in which case project-related records are kept for the duration of the business relationship and as required by law. When data is no longer needed, it is securely deleted or anonymised.
Your Rights
Depending on where you live, you may have the right to:
- Request a copy of the personal information we hold about you
- Ask us to correct inaccurate or incomplete information
- Ask us to delete your personal information
- Object to or restrict how we process your information
- Withdraw consent where processing is based on consent
To exercise any of these rights, contact us at [PLACEHOLDER: contact email]. We will respond within a reasonable timeframe.
Data Security
We take reasonable technical and organisational measures to protect your information — including secure hosting, encrypted connections (HTTPS), and restricted access to your data. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
Children’s Privacy
Our website and services are intended for adults and businesses. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us and we will delete it promptly.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page, and the “last updated” date will be revised. Continued use of the website after changes are posted constitutes acceptance of the updated policy.
Contact Us
If you have questions about this Privacy Policy or how we handle your data, please contact us:
- Email: [PLACEHOLDER: contact email]
- Website: /contact/